Job Description

Partnership & Access Liaison (PAL), Neurological Rare Disease/Retina Gene Therapy From the beginning, Genentech has been a team of highly dedicated, passionate individuals. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs. Our goal is to compel the customer to act on behalf of their patients while showing great commitment to the rare disease community, whose support is key. This Partnership & Access Liaison (PAL) role is a unique position dedicated to supporting patients and caregivers, with time split equally between two key therapeutic areas: The PAL must be able to navigate the distinct responsibilities and compliance guidelines for each therapeutic area while collaborating with internal teams to ensure a seamless and supportive experience for patients and providers. The responsibilities for this role are separated by therapeutic area due to the different support models and patient needs and are subject to the business guidance for those therapeutic areas The Retina PAL role is governed by strict business guidance focused on logistical, non-clinical support. Serve as the main, non-clinical point of contact for patients and their families after enrollment. Coordinate all logistical needs, including assessing and offering solutions for travel, lodging, and meals for the patient and caregivers. Process & Reimbursement Facilitation: Act as a facilitator and information source for the Benefits Investigation (BI) and Prior Authorization (PA) process, which is driven by the Treatment Center (TC). Educate patients and TC staff on payer policies, procedures, and available, approved resources. Market Access, Account Executives) and external stakeholders (e.g., Provide on-label education to patients, caregivers, and the community on or NRD product, including its clinical profile, dosing, and administration. Proactively communicate Genentech-specific reimbursement programs, policies, and resources. Patient Access and Reimbursement: Maintain regular contact with patients to identify and resolve on-label insurance, pharmacy, and other reimbursement challenges. Provide expert, patient-specific reimbursement navigation and empower customers to resolve access issues. Educate customers and partners on national, regional, and local payer coverage policies. Advocacy and Community Engagement: Engage with and support local advocacy chapters through programming, events, and sponsorships. Establish Genentech as a trusted partner in the neurology rare disease community. Compliance: Adhere strictly to all laws, company policies (including the Luxturna and NRD Business Guidance), HIPAA guidelines, and regulatory requirements. Partner effectively with internal field-facing roles, home office teams, and external stakeholders. Administrative Excellence: Track all patient interactions using approved tools, attend all team meetings, and meet all administrative expectations. This is a field based position supporting patients across the United States. access to a major commercial airport to support requirements. Bachelor’s Degree required. Bilingual proficiency in English and Spanish is required, including the ability to communicate effectively with patients and caregivers in both languages

• 5+ years of field experience in patient services, reimbursement, or pharmaceuticals.
• Knowledge and adherence to HIPAA, FDA, and Internal compliance guidelines.
• Ability to effectively collaborate with case managers and account managers, handle difficult patient cases, and respond promptly to prevent treatment lapses

Experience with managed care, rare/orphan diseases, and institutional/account management Deep understanding of the payer landscape and pharmaceutical reimbursement processes. Ability to travel up to 60% of the time. Relocation Benefits are not available for this role. Overnight travel may be required. This position requires significant driving of either a company-provided or personal vehicle as well as prolonged periods of sitting, both of which are part of the essential duties and responsibilities of the role. This position will require approximately 30-50% travel, including some overnights and weekends. Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws. If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Job Tags

Local area, Home office, Relocation package, Night shift

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